Support
If you're in crisis right now
Unbinge isn't a crisis service. If you're thinking about harming yourself or someone else, please reach out to one of these right now:
988 — Suicide & Crisis Lifeline (call or text, US & Canada)
1-866-662-1235 — National Alliance for Eating Disorders Helpline
741741 — Crisis Text Line (text HOME)
You can also go to your nearest emergency room. You are not alone.
Get in touch
The fastest way to reach us is email. We read every message and aim to reply within 2 business days.
Email: support@unbingeapp.com
Common questions
Account & Login
Having trouble signing in, need to reset your password, or want to delete your account? Email us and we'll sort it out.
Subscription & Billing
To cancel your subscription, go to your Apple ID or Google Play settings. For refund questions, email us — we'll help you navigate Apple's or Google's process.
Koa (AI Companion)
Koa has a 200 message/day limit and a 5 message/minute rate limit. If you hit them, just wait a moment or try again tomorrow.
Streaks & Setbacks
You can edit your streak start date anytime. A setback isn't a failure — we don't treat it like one. Go to Profile → Edit streak to adjust.
Privacy & Data
Want to export or delete your data? Email us and we'll handle it within 14 days. See our Privacy Policy for the full picture.
Community
To block a user, open their post and tap the three-dot menu. To report a post, use the same menu. We review every report.
Troubleshooting
The app crashes or freezes
Try these in order: (1) force quit the app and reopen, (2) restart your phone, (3) make sure you're on the latest version of Unbinge in the App Store, (4) email us with a description of what happened.
My streak reset unexpectedly
This should not happen. If it does, email us with a screenshot and we'll investigate. You can also manually edit your streak start date in the meantime (Profile → Edit streak).
Koa isn't responding
Check your internet connection first. If you're still stuck, you may have hit a rate limit — try again in a few minutes or tomorrow. If Koa is completely unresponsive for more than an hour, it may be a service outage on our end. Email us and we'll confirm.
I can't see my data after logging in
If you were previously using Unbinge in guest mode and recently signed up for an account, guest-mode data does not automatically sync. Email us with your account email and we can help you migrate it.
My subscription isn't active
Open the app, go to Profile → Manage Subscription, and tap "Restore Purchases." If that doesn't work, email us with your Apple ID email (different from your Unbinge email, if applicable) and we can help.
Feedback & feature requests
Unbinge is built by a small team, and your feedback genuinely shapes what gets built next. Email us anytime with ideas, requests, or gripes. We read everything.
Press & partnerships
For media inquiries, clinical partnerships, or research collaborations, email support@unbingeapp.com with the subject line "Press" or "Partnership."
A note from the team: we know reaching out for help — even to customer support — can be hard when you're already stretched thin. We try to write back like humans, because we are humans, and because you deserve that. Take your time.