Unbinge

Support

We're here to help.

Unbinge is built by one person — Seth — and every support email goes straight to a human (me). I usually respond within 24-48 hours, sometimes faster.

For anything you need, email support@unbingeapp.com.

If you're in crisis

Please reach out to a licensed professional or crisis line before emailing us. Support email isn't monitored 24/7 and we can't respond fast enough in an emergency.

  • 988 Suicide & Crisis Lifeline (US): Call or text 988
  • Crisis Text Line (US): Text HOME to 741741
  • National Eating Disorders Association (NEDA) Helpline: 1-800-931-2237
  • International: Find a local crisis line at findahelpline.com

If you are in immediate danger, please call 911 or go to your nearest emergency room.

Common questions

How do I cancel my subscription or free trial?

Cancellation is handled by Apple, not by Unbinge. Here's how:

  1. Open the App Store app on your iPhone.
  2. Tap your profile photo in the top right.
  3. Tap Subscriptions.
  4. Find Unbinge in the list and tap it.
  5. Tap Cancel Subscription and confirm.

If you are on a free trial, you need to cancel at least 24 hours before the trial ends to avoid being charged. That's an Apple requirement.

If you can't find the subscription in your list, it may have been purchased under a different Apple ID. Check other Apple IDs you use, or email us and we can help you figure it out.

How do I get a refund?

Refunds are handled by Apple, not by Unbinge. We cannot issue refunds directly.

To request a refund:

  1. Go to reportaproblem.apple.com on any device.
  2. Sign in with the Apple ID used for the purchase.
  3. Find the Unbinge purchase and tap Report a Problem.
  4. Select a reason and submit.

Apple decides whether to grant refunds based on their own policies. If Apple denies your refund and you still think it's warranted, email us and we will see if there's anything we can do.

I was charged but I don't remember subscribing

  • Check whether a family member with access to your Apple ID subscribed.
  • Check whether you subscribed under a different Apple ID.
  • Check whether the charge is from the 7-day free trial auto-converting to a paid subscription.

If none of these explain it, email us with the date and amount of the charge and we'll investigate.

I lost my data when I switched phones

If you were using Unbinge as a guest, your data is stored locally on the device — it doesn't transfer automatically. When you set up the app on your new phone, your data starts fresh. Unfortunately, guest data that was only on the old device cannot be recovered.

If you were signed in to an account, your data is stored on our servers. Sign in on your new phone with the same email and password and all your data will sync back.

To avoid losing data in the future: create an account from Profile → Settings → Account → Bind Account. This backs up your data so it survives device changes.

How do I export my data?

Email us at support@unbingeapp.com with the subject "Data export request" and the email address associated with your account. We will send you a copy of all your data within 30 days.

How do I delete my account and all my data?

In the app: go to Profile → Settings → Account → Delete Account.

Deletion is permanent. We cannot recover an account after it has been deleted. All your journal entries, recovery logs, community posts, and other data will be removed from our servers within 30 days of deletion.

If you can't access the app for some reason, email us and we can delete your account on your behalf after verifying your identity.

The app is crashing or broken

Sorry about that. Before emailing:

  1. Force-quit and reopen the app. Swipe up from the bottom of the screen, find Unbinge, and swipe it up to close it. Then reopen.
  2. Restart your iPhone. This fixes more bugs than it should.
  3. Update the app. Open the App Store, tap your profile photo, and look for Unbinge in the list of available updates.
  4. Update iOS. Settings → General → Software Update.

If the problem continues, email us with:

  • What you were doing when it happened
  • What device you're using (Settings → General → About)
  • What iOS version you're on
  • A screenshot if possible

We will investigate and fix it as fast as we can.

I found a bug

Please tell us! Email support@unbingeapp.com with as much detail as possible. Screenshots, screen recordings, and "I tapped this and then this happened" descriptions are gold.

Bugs reported by users get fixed faster than bugs found internally. If you report something significant, we'll thank you by name in the next release notes (unless you'd rather stay anonymous).

I have a feature request

We love feature requests. Email us. We read every one. We can't build everything, but requests from real users shape what gets prioritized.

Things we are actively thinking about:

  • Android support (iOS is all we have right now)
  • Apple Watch complications
  • Widget for the home screen
  • More distraction games
  • Expanded Learning Center curriculum
  • Clinician-facing tools

If any of these would make the app significantly more useful for you, let us know — it helps us prioritize.

How do I report abusive behavior in the community?

Inside any post or comment, tap the more menu (⋯) and then tap Report. Reports go directly to us and we review them within 24-48 hours.

You can also block a user from the same menu. Blocked users cannot see your posts or contact you.

For urgent safety concerns (threats, doxxing, imminent self-harm content), email us directly with a screenshot and the username. We treat these as highest priority.

I need to talk to a real clinician

Unbinge is not a replacement for professional care. If you're looking for a clinician who specializes in eating disorder recovery, these resources can help you find one:

Privacy, accounts, and data

How is my data protected?

  • All data is encrypted in transit (HTTPS/TLS).
  • Passwords are hashed with bcrypt — we can't see them.
  • Database access is restricted with row-level security.
  • Our infrastructure providers (Supabase, Apple, RevenueCat) maintain SOC 2 compliance.

Read our full Privacy Policy for more.

Do you sell my data?

No. We do not sell, rent, or share your data with advertisers or data brokers. We do not use your journal entries or recovery logs to train AI models. We do not profile you.

Does Koa share my chat messages with anyone?

Koa uses Google's Gemini API to generate responses, which means your messages are sent to Google for processing. Google processes them under their Gemini API terms and does not use them to train their models (because we pay for the API). Still, we want you to know this is happening.

If you want to keep something completely private, write it in your journal instead of chatting with Koa. Journal entries stay within our infrastructure and are never sent to Google or any other third party.

Who can see my community posts?

Anything you post in the community is visible to other Unbinge users. Your display name and avatar appear on your posts.

Anything you write in your journal is private — only you can see it.

Business inquiries

If you are a clinician, researcher, journalist, educator, investor, or potential partner, email support@unbingeapp.com with your inquiry and we will route it appropriately.

For press and media, please include your publication, deadline, and what you're working on.

Contact

Email: support@unbingeapp.com Response time: usually 24-48 hours, sometimes faster

Mailing address: Seth Mitchell Crowley 7104 Fig Vine Cv Austin, TX 78750 United States

Unbinge is built by one person. Every email goes to a human. Every bug report gets read. Every feature request is considered. Thank you for being here.